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MANAGED SERVICES
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(800) 238-1230
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Our Approach to Managed Services
HighPoint’s Managed Services program provides essential business advantages of increased productivity, infrastructure reliability, and protection of vital business information. Our people, process, and infrastructure intersect such that HighPoint Solutions’ services are the best in its class.
People:
- Dedicated management team
- Senior resources with former field experience
- Dedicated junior resources with 1-3 years of experience and trained by our solution experts
- HighPoint Learning continually cross-trains 50 resources a quarter
Process:
- Service offerings based on ITIL methodology
- Effective communication tools and SOPs for work requests as well as incident reporting and management
- Mature reporting processes and Balanced Scorecard capabilities
Infrastructure:
- Class A facilities
- 10 year history running managed services
- SAS70, SOX, PCI-compliant data center and trained staff
- Redundant UPS, power, HVAC
- 4 day diesel generator backup
- Water, security, environmental
- Power monitoring and alerts
Customer Benefits
Key customer benefits:
- Proactive network monitoring allows customer peace of mind
- A single point of contact for all network problems
- One supplier instead of multiple vendors
- Know the cost of network management and fixed price contracts
- Avoid the hassle and cost of creating an internal management and reporting system
Managed Services Offerings
Our services include:
- Application support
- Remote database administration
- Hosting
- Network support
- Business process outsourcing
- Helpdesk
- QA/testing
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